- What is the best way of identifying a part?
- Is the number printed on the removed part helpful?
- Why do parts keep disappearing from my shopping basket?
What is the best way of identifying a part?
It is always difficult, even for experienced repairers, to be certain of identifying the correct replacement part for an appliance. The best way
is to use a cascading system along the following lines:
- Visual identification.
The best way to make sure that you identify the correct replacement part for your appliance is to remove
the faulty part from the machine - making note of the connections where removed (!) - and make a visual identification against the photos provided on
the product pages. This is the most reliable method of choosing the correct replacement part.
- Matching model and serial numbers.
Matching up model numbers can help too
but it is important to be aware that a manufacturer may keep the same, or very similar, model numbers throughout the lifetime of a product range yet the
actual parts fitted can vary greatly. It is not uncommon for several different motors, pumps, belt sizes, etc., to fit machines with the same model
number.
This method, to work correctly, requires the use of full model and serial number and also manufacturers' product codes where
applicable. An added complication is that the name/number printed on the front of the appliance is not necessarily its actual model number.
- Making enquiries.
This may seem like the safest option; but in reality it
can be quite difficult to identify the correct part from a customer's enquiry unless they have given a good description of the fault, the part required,
and supplied the full model and serial number of the appliance. In other words: completing the two steps above before enquiring!
Fortunately, problems are rare. Where they do occur, however, the problem can usually be traced back to the customer ordering parts based
on model number rather than by visual identification (!)
In cases where manufacturers have fitted different parts to the same machines we will indicate this on the product pages whenever we can.
Back to top.
Is the number printed on the removed part helpful?
Unfortunately, very rarely. Manufacturers' parts are not actually made by the manufacturers; they are made by companies on behalf of the
manufacturers and the numbers and codes on the parts are the production company's numbers not manufacturers' part numbers.
Back to
top.
Why do parts keep disappearing from my shopping basket?
It will be because you have 'cookies' disabled in your browser. We need to keep track of the items you have ordered and the safest and securest
way to do this is by using 'session cookies'. This means we set a cookie on your computer so we can keep track of what you've ordered. Once you have
finished and close your browser the cookie will be deleted automatically.
For information on how to enable cookies see:
How to enable cookies.Tip: if your browser allows you to override
automatic cookie handling and you really don't wish to allow cookies to be set by websites, simply block all cookies but allow 'session cookies'. This
will enable your browser to work with ecommerce sites and the cookies will be deleted automatically when you close your browser.
Back to top.
